It's the holiday season and everyone's shopping, decorating and singing with joy in their hearts...or are they? Not everyone is celebrating. Many are dealing with extremely difficult circumstances. Maybe even you. How are you handling it? In today's video I talk about...
Leadership
One Key Way to Raise Your Team’s Energy Level
Do you ever experience days or periods where it seems like everyone on your team is just dragging along? It feels like nothing is getting done, or at least not much. In today's video I want to share with you one simple thing you can do to measurably raise the energy...
Two Best Ways to Fail in Building Trust
Watch today’s video to find out how 2 ways that you want to avoid when building trust. It’ll only take a minute so watch it now. And, give me some feedback by entering a comment belowIf you’re having trouble viewing the video with the link above, watch it on my...
What Kind of Customer Experience Are You Creating?
A couple weeks ago my wife, my oldest daughter and I stopped at Chipotle for lunch. We were in no particular hurry.When we got to the front of the line my wife ordered a chicken burrito bowl. The young lady behind the counter informed us that they were currently out...
One Way to Know When Technology is NOT the Solution
I was recently in a meeting with one of my clients where their team was discussing the possibility of implementing a robust software package to improve their operations.Courtesy of Adobe Stock As I listened to the conversation my discomfort grew. I asked some pointed...