What Kind Of Wake Are You Leaving?

We have certainly entered the “dog days of summer” here in northern Illinois. Last week you could cut the air with a knife it was so humid. Thankfully, this week has seen some minor relief. Courtesy of Adobe Stock Water sports are definitely a good call for anyone...

What Kind of Customer Experience Are You Creating?

A couple weeks ago my wife, my oldest daughter and I stopped at Chipotle for lunch. We were in no particular hurry. When we got to the front of the line my wife ordered a chicken burrito bowl. The young lady behind the counter informed us that they were currently out...

One Way to Know When Technology is NOT the Solution

I was recently in a meeting with one of my clients where their team was discussing the possibility of implementing a robust software package to improve their operations. Courtesy of Adobe Stock As I listened to the conversation my discomfort grew. I asked some pointed...

One Thing Every Great Leader Believes

Have you ever asked your child after a day of school, “So what did you learn today?” I think that’s a great question. Courtesy of Adobe Stock I think it’s an especially great question for you and me to be asking ourselves. Why? Because being a lifelong learner is a...